The ultimate IT experience – part 2 of ?

This site is searching for solutions/products which will contribute to an ultimate IT experience. But what is the ultimate IT experience? The view from an IT administrator will be different than the view from the business (end-user). In the first topic I described the view from the business. Now it’s time to view the infrastructure from an IT administrators point of view.

An IT infrastructure is used to transport data from the datacenter to the end-user (via network) and to convert this data to information (via applications). This process needs to be managed by an Information Management team. An ultimate IT experience should produce happy and high effective IT administrators, with enough time for knowledge development and focus on the business applications rather than balancing between hope and panic on the IT infrastructure.

Which characteristics should an IT infrastructure have to contribute to an ultimate IT experience? Based on some keywords I will describe these characteristics.

Secure: Critical information needs to be protected against lost or theft. As an IT administrator you’re the guard of the Business Information. When critical information gets on the street or is lost, this will put the IT administrators on stress and the Business in danger.

Reliable: The products on which the infrastructure is build need to be reliable. This doesn’t always mean it has to be “proven technology”, but support needs to be available. Next to that the product features need to do their job.

Simple: To manage the infrastructure the consoles need to be simple and intuitive. Daily tasks should be kept as simple as possible.

Measurable: Products need to send out alerts and performance information about their status. For IT administrators it is important to act according the right information. Next to that it is important to have a quick overview about system compliancy.

Adaptive: It should be possible to quickly execute changes in your infrastructure, like deploy new applications, acquisitions or mergers. The IT infrastructure must be able to adapt such changes quickly. No headache for the IT administrators when a new application with backoffice components arrives.

When building an infrastructure solution, above characteristics should be kept in mind. Of course you also have to deal with different IT user types. If you give each user type 100 points to set importance on the characteristics you will see different interests.

When designing your infrastructure you need to know what kind of users you are dealing with. Each user type has different demands.
We now have the characteristics of an ultimate IT experience, from both end user (business) and IT point of view. When reviewing a product or solution I will keep in mind these characteristics. Last thing to point out are the different layers in an IT infrastructure, think about a datacenter layer or a core infrastructure layer. In the next blog about this topic I will define these layers and describe them.

What do you think? How should you describe the ultimate IT experience? Please let me know.

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